Returns & Exchanges
At Hideaway, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all eligible items. Our goal is to make the process as seamless and stress-free as possible so you can shop with confidence.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing